Tag Archives: PERFECT FRANCHISE BUSINESS OPPORTUNITY

10 Do’s and Don’ts on how to turn event issues and complaints into victories

Very few events happen in which there are no issues or problems encountered, mainly because there are so many moving parts when planning and staging an event. Frankly, any event that goes off without even a minor snag should be considered a miracle.

The problem with this is that very few people outside of the events industry are aware of this fact. Which is why some clients or attendees get so worked up about even minor problems or issues at an event. And in the case of events like weddings or parties, there are added expectations and emotions, which can magnify even the smallest of problems.

Simply put, people have no idea how complicated event planning and management can really be, and so they often feel compelled to lash out at planners and event staff when something goes wrong.

So how do you approach on-site event complaints, and how do you address the concerns voiced by attendees and clients? Here are some key do’s and don’ts.

NOTE: I often take care of customer support for our online event management software, and I implement these techniques for addressing customer complaints and issues almost every day. I have also talked with dozens of event planners, and they also use these tactics when faced with an event crisis.

A Perfect Franchise Business Opportunity

Sometimes I wish that my Crown has magic powers…

Because if it did, I could send those powers via Skype or phone to all of my franchise advisory clients-and make sure they ended up choosing perfect franchise business opportunities for themselves.

Oh…what the heck; let’s pretend that my Crown does in fact have magic powers.

crown of business franchise

WHAT WOULD A PERFECT FRANCHISE BUSINESS OPPORTUNITY HAVE?

For a franchise to be perfect, there are several things that it would need to have.

Like:

Powerful Business Systems

A franchise without a business system isn’t a franchise. It’s a business at death’s door.

After all, the franchise business model is all about the system, including the systems within the system.

When you look for a franchise to buy, make sure you find out just how great their systems are. That’s part of what you’re paying for.

Serious Brand Power

Most of the people says that they’re interested in buying a franchise that has a recognizable brand.

But, franchises that have a big brand can be hard to buy.

Not only are they going to be more expensive than a franchise without a recognizable brand (in some cases) but they may not have any locations available in your area.

If a franchise is “branded” that usually means it’s popular. It also could mean that it’s been around for a long time*-that’s why finding a location could be challenging.

Innovation

For a perfect franchise business opportunity to survive in our fast-paced times, its corporate office must always be looking for ways to innovate.

While today’s consumers like consistency-they also like trying new things. Case in point: McDonald’s. You can go into any McDonald’s franchise and order a Big Mac. You can also order one of their chocolate shakes, and get a tasty hot apple pie. They’re staples. But, you can also order a McCafé Iced Mocha from an employee and watch it being made with one of their very expensive coffee machines.

Franchisers that are constantly innovating are franchisers that are increasing their chances of success for their franchisees and their brand. Perfect.

Powerful Franchisee Training

If you’re going to open a franchise, you need to feel confident about running the business.

The only way to get confident is to get trained. The training you receive from your franchiser is crucial. It needs to be amazing, as far as I’m concerned. You need to know everything about the day-to-day operations of your franchise business. You don’t want any surprises. In a perfect world, any potential “surprises” have already been dealt with by the franchiser. Remember, you’re buying a proven business system. That’s one of the promises that a franchiser is supposed to keep.

If you do great franchise research you’ll know ahead of time if that promise is being kept.

Wealthy Franchisees

A perfect franchise will have wealthy franchisees.

Of course, some of them were already wealthy…before they became owners, but I want you to dig deeper. I want you to seek out the top-earners. They shouldn’t be hard to find.

The great ones…I’m talking about the great franchisers here-are the ones that focus on franchisee profitability.

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