Tag Archives: millionaires

10 Do’s and Don’ts on how to turn event issues and complaints into victories

Very few events happen in which there are no issues or problems encountered, mainly because there are so many moving parts when planning and staging an event. Frankly, any event that goes off without even a minor snag should be considered a miracle.

The problem with this is that very few people outside of the events industry are aware of this fact. Which is why some clients or attendees get so worked up about even minor problems or issues at an event. And in the case of events like weddings or parties, there are added expectations and emotions, which can magnify even the smallest of problems.

Simply put, people have no idea how complicated event planning and management can really be, and so they often feel compelled to lash out at planners and event staff when something goes wrong.

So how do you approach on-site event complaints, and how do you address the concerns voiced by attendees and clients? Here are some key do’s and don’ts.

NOTE: I often take care of customer support for our online event management software, and I implement these techniques for addressing customer complaints and issues almost every day. I have also talked with dozens of event planners, and they also use these tactics when faced with an event crisis.

Mauritius, the new wedding venue for Indian millionaires!

PORT LOUIS: Mauritius is fast becoming a popular wedding venue for rich Indians who come here with family, friends and even Bollywood stars in chartered planes to attend the extravagant ceremonies that continue for days.

For Indian millionaires, mostly businessmen, top seaside resorts like Oberoi Mauritius and InterContinental Mauritius (Balaclava) are the favorite venues for these extravagant weddings and the lengthy celebrations include religious rituals, beach parties and performance(s) by Bollywood stars.

“Mauritius has become a favorite place for many Indians to host their weddings. They come in chartered planes with family, friends and guests and celebrate,” India’s High Commissioner to Mauritius T P Seetharam told a group of visiting journalists.

Hosting a wedding party in a five-star property in Mauritius is an expensive affair as food and accommodation costs for 400 people per day is over USD 300,000 (approx Rs 1.6 crore). The celebrations continue for several days.

Apart from the cost of hiring chartered planes, charges for song and dance performances by Bollywood stars, that many people arrange, too run into millions.

“We host two to three Indian weddings every month,” a banquet manager of the InterContinental Mauritius (Balaclava) said.

As most of the resorts have Indian chefs, Indian food is readily available besides Thai, Chinese and Italian cuisines.

“We enjoy serving in the Indian weddings as India is always close to our heart,” said Parvati, an Indian-origin waitress.

Mauritius’ 68 per cent population, including President Rajkeswur Purryag and Prime Minister Navinchandra Ramgoolam, are of Indian-origin.

The Indian Ocean island nation is also a favourite destination for honeymooners.

“Most of the Indian tourists visiting Mauritius are couples on honeymoon,” High Commissioner Seetharam said.

Picturesque locations, serene beaches, friendly locals and great opportunities for exciting water sports attract Indians to Mauritius.

However, connectivity continues to be a handicap for many Indians wanting to travel to Mauritius as Indian carriers are not so keen on starting operations between Port Louis and Indian cities.

“There are high demands from travellers to and from Mauritius. Indian air carriers must avail the opportunity,” Seetharam said.